:root{--navy:#12344a;--navy-hover:#204158;--navy-text:#cadbe2;--navy-muted:#8fa9b6;--teal:#13777b;--teal-hover:#0f5f64;--tint:#e8f2f2;--bg:#f4f7f8;--card:#fff;--border:#dde7ea;--border-strong:#c5d4da;--text:#1d2b33;--muted:#52636c;--danger:#b42318;--danger-bg:#fdecea;--warning:#8a5a00;--warning-bg:#fff4d6;--success:#1f7a4d;--success-bg:#e6f4ec;--info:#2f5f86;--info-bg:#e9f1f8;--r-sm:8px;--r-md:10px;--r-lg:12px;--header-h:68px;--sidebar-w:244px;--drawer-w:560px;--shadow-pop:0 8px 24px rgba(20,60,70,.16);--shadow-drawer:-12px 0 32px rgba(8,31,43,.16);--row-h:56px}*{box-sizing:border-box}html{font-family:IBM Plex Sans,system-ui,sans-serif;color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased;font-variant-numeric:tabular-nums}body{margin:0;min-width:320px;font-size:14px;line-height:1.45;background:var(--bg)}button,input,select,textarea{font:inherit;color:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}:focus-visible{outline:2px solid var(--teal-hover);outline-offset:2px}h1,h2,h3,p{margin:0}[hidden]{display:none!important}.visually-hidden{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}svg.i{width:18px;height:18px;flex:none;stroke:currentColor;fill:none;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}svg.i-sm{width:15px;height:15px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:36px;padding:6px 14px;border-radius:var(--r-sm);border:1px solid var(--border);background:#fff;font-weight:600;font-size:13px;white-space:nowrap;color:#214457}.btn:hover{background:#f4f8f9}.btn-teal{background:var(--teal);border-color:var(--teal);color:#fff}.btn-teal:hover{background:var(--teal-hover)}.btn-danger{color:var(--danger);border-color:#f0c4c0}.btn-sm{min-height:30px;padding:4px 10px;font-size:12px}.btn-icon{width:44px;min-height:44px;padding:0}.btn-icon-sm{width:36px;min-height:36px;padding:0}.link{border:0;background:none;padding:0;color:var(--teal);font-weight:600;text-decoration:underline;text-underline-offset:2px}.pill{display:inline-flex;align-items:center;gap:4px;border-radius:999px;padding:2px 8px;font-size:11px;font-weight:600;white-space:nowrap;line-height:18px}.pill-danger{background:var(--danger-bg);color:var(--danger)}.pill-warning{background:var(--warning-bg);color:var(--warning)}.pill-success{background:var(--success-bg);color:var(--success)}.pill-muted{background:#eef1f3;color:#4c5f69}.pill-info{background:var(--info-bg);color:var(--info)}.pill-teal{background:var(--tint);color:var(--teal-hover)}.pill-cash{background:#fdf2df;color:#7a5313}.sug{display:inline-flex;align-items:center;border-radius:999px;padding:1px 7px;font-size:10px;font-weight:700;letter-spacing:.03em;text-transform:uppercase;background:#f1ecfb;color:#5b3fa0;border:1px dashed #b9a5e3;white-space:nowrap;line-height:16px;vertical-align:middle}.app{display:flex;min-height:100vh}.sidebar{width:var(--sidebar-w);flex:0 0 var(--sidebar-w);background:var(--navy);color:var(--navy-text);padding:24px 14px;position:sticky;top:0;height:100vh;overflow:auto;z-index:30}.brand{display:flex;align-items:center;gap:10px;padding:0 12px;margin-bottom:28px;color:#fff}.brand-mark{width:32px;height:32px;border-radius:10px;background:#d9f3ed;display:grid;place-items:center;color:var(--teal)}.brand strong{display:block;font-size:18px;letter-spacing:-.03em}.brand small{color:#a8bfca;font-size:11px}.side-title{font-size:11px;font-weight:600;letter-spacing:.1em;text-transform:uppercase;color:var(--navy-muted);margin:0 12px 8px}.side-block{margin-bottom:20px}.nav{display:grid;gap:4px}.nav a{display:flex;align-items:center;gap:12px;height:42px;padding:0 14px;border-radius:9px;color:var(--navy-text);text-decoration:none;font-weight:500}.nav a:hover{background:var(--navy-hover);color:#fff}.nav a[aria-current=page]{background:#e2f2ef;color:#0d575d;font-weight:600}.nav .nav-badge{margin-left:auto;min-width:22px;height:20px;border-radius:999px;background:var(--danger);color:#fff;font-size:11px;font-weight:700;display:grid;place-items:center;padding:2px 8px}.side-note{margin:0 12px;font-size:12px;color:var(--navy-muted);line-height:1.5}.workspace{flex:1;min-width:0}.topbar{position:sticky;top:0;z-index:20;min-height:var(--header-h);background:#fff;border-bottom:1px solid #e4ebef;display:flex;align-items:center;gap:12px;padding:10px clamp(16px,2.4vw,32px);flex-wrap:wrap;row-gap:8px;font-size:13px}.mobile-menu{display:none}.header-search{position:relative;flex:1 1 220px;min-width:160px;max-width:420px}.header-search input{width:100%;min-height:44px;padding:10px 48px 10px 12px;border:2px solid var(--teal-hover);border-radius:8px;background:#fff;font-size:13px;color:#19384c}.header-search input::placeholder{color:#456373}.header-search .kbd-hint{position:absolute;right:44px;top:50%;transform:translateY(-50%);font-size:11px;color:var(--muted);border:1px solid var(--border);border-radius:4px;padding:2px 8px;background:#f7fafb;pointer-events:none}.header-search button{position:absolute;right:6px;top:50%;transform:translateY(-50%);width:32px;height:32px;border:0;border-radius:6px;background:transparent;color:var(--teal-hover);display:grid;place-items:center}.header-search button:hover{background:#e3f0f1}.staff-switch{display:inline-grid;grid-auto-flow:column;grid-auto-columns:1fr;align-items:stretch;border:1px solid var(--border);border-radius:10px;background:#eef4f5;padding:3px;flex:none}.staff-switch button{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:0;background:transparent;border-radius:7px;padding:6px 12px;min-height:36px;font-weight:600;color:#33505f;position:relative;white-space:nowrap}.staff-switch button+button:before{content:"";position:absolute;left:0;top:9px;bottom:9px;width:1px;background:#c9d7dc}.staff-switch button[aria-pressed=true]{background:var(--teal);color:#fff}.staff-switch button[aria-pressed=true]:before,.staff-switch button[aria-pressed=true]+button:before{display:none}.chan-wrap{display:flex;align-items:center;gap:8px;font-size:12px;font-weight:600;color:#33505f}.top-right{margin-left:auto;display:flex;align-items:center;justify-content:flex-end;gap:8px;flex:0 1 auto;min-width:0;flex-wrap:wrap}.user-chip{display:inline-flex;align-items:center;gap:6px;font-weight:600;color:#33505f;min-width:0}.user-chip .name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}main{padding:20px clamp(16px,2.4vw,32px) 120px;max-width:1700px;margin:0 auto}.page-head{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:14px}.page-title{font-size:24px;font-weight:700;letter-spacing:-.02em;line-height:1.25}.page-head .actions{margin-left:auto;display:flex;gap:8px;flex-wrap:wrap;align-items:center}.panel{background:var(--card);border:1px solid var(--border);border-radius:var(--r-lg);min-width:0}.panel-head{display:flex;align-items:center;gap:8px;padding:12px 16px;border-bottom:1px solid var(--border);flex-wrap:wrap}.panel-head h2{font-size:15px;letter-spacing:-.01em}.panel-head .sub{margin-left:auto;color:var(--muted);font-size:12.5px}.panel-body{padding:14px 16px}.muted{color:var(--muted)}.kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;margin-bottom:14px}.card{background:#fff;border:1px solid var(--border);border-radius:var(--r-md);padding:14px 16px}.card span{display:block;color:var(--muted);font-size:12.5px;font-weight:600}.card strong{display:block;font-size:22px;letter-spacing:-.03em;margin-top:6px}.card small{color:var(--muted)}a.card{text-decoration:none;color:inherit;display:block}a.card:hover{border-color:var(--teal);background:var(--tint)}a.card[data-tone=danger] strong{color:var(--danger)}a.card[data-tone=warning] strong{color:var(--warning)}.grid2{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(0,1fr);gap:14px;align-items:start}.toolbar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:10px}.toolbar select,.toolbar input[type=date],.toolbar input[type=search],.toolbar input[type=text]{min-height:34px;border:1px solid var(--border);border-radius:8px;background:#fff;padding:6px 8px;font-weight:600;color:#33505f}.toolbar label.inl{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:600;color:#33505f}.tb-right{margin-left:auto;display:flex;align-items:center;gap:8px;color:var(--muted);font-size:12.5px}.active-chip{display:inline-flex;align-items:center;gap:4px;min-height:28px;padding:2px 4px 2px 10px;border-radius:999px;background:var(--tint);color:var(--teal-hover);font-size:12px;font-weight:600}.active-chip button{width:22px;height:22px;border:0;border-radius:50%;background:transparent;color:inherit;display:grid;place-items:center}.active-chip button:hover{background:#cfe5e5}.tabs{display:flex;border:1px solid var(--border);border-radius:10px;background:#eef4f5;padding:4px;margin-bottom:12px;overflow-x:auto;gap:2px;width:max-content;max-width:100%}.tabs button{display:inline-flex;align-items:center;gap:8px;min-height:38px;padding:0 16px;border:0;border-radius:7px;background:transparent;font-weight:600;color:#33505f;white-space:nowrap}.tabs button[aria-selected=true]{background:var(--teal);color:#fff}.table-wrap{overflow:auto;border-radius:var(--r-lg);position:relative}table.list{width:100%;border-collapse:separate;border-spacing:0;min-width:980px}.list th{position:sticky;top:0;z-index:2;background:#f7fafb;text-align:left;font-size:12px;font-weight:600;color:#456373;padding:10px 12px;border-bottom:1px solid var(--border);white-space:nowrap}.list th button{border:0;background:none;padding:0;font-weight:600;color:inherit;font-size:12px;display:inline-flex;align-items:center;gap:4px}.list th button:hover{color:var(--teal-hover)}.list td{padding:8px 12px;height:var(--row-h);border-bottom:1px solid #eef2f4;vertical-align:middle}.list tbody tr[data-id]{cursor:pointer}.list tbody tr:hover td{background:#f8fbfc}.list tbody tr.is-open td{background:#eff7f7}.cust{display:flex;flex-direction:column;gap:2px;min-width:0}.cust-name{display:flex;align-items:center;gap:6px;font-weight:600;color:#183449}.cust-name button{border:0;background:none;padding:0;font-weight:600;text-align:left;color:inherit;text-decoration:underline;text-decoration-color:transparent;text-underline-offset:2px}.cust-name button:hover{text-decoration-color:currentColor}.cell-sub{display:block;color:var(--muted);font-size:12.5px;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:260px}.cell-sub.danger{color:var(--danger);font-weight:600}.assignee{display:inline-flex;align-items:center;gap:6px}.avatar{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;font-size:10px;font-weight:700;background:#dcebef;color:#264a5c;flex:none}.list-foot{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px 16px;border-top:1px solid var(--border);color:var(--muted);flex-wrap:wrap}.empty{display:flex;flex-direction:column;align-items:center;text-align:center;gap:6px;padding:28px 12px;color:var(--muted)}.empty strong{color:#244556;font-size:14px}.warn-box{display:flex;gap:8px;align-items:flex-start;background:var(--warning-bg);color:var(--warning);border-radius:8px;padding:10px 12px;font-size:12.5px;font-weight:500}.err-box{display:flex;gap:8px;align-items:center;background:var(--danger-bg);color:var(--danger);border-radius:8px;padding:10px 12px;font-size:12px}.info-box{display:flex;gap:8px;align-items:flex-start;background:var(--info-bg);color:var(--info);border-radius:8px;padding:10px 12px;font-size:12.5px}.mockbar{margin-bottom:14px}.field{display:grid;gap:6px;margin-bottom:14px}.field>label,.field>.lbl{font-size:12px;font-weight:600;color:#456373}.field input,.field select,.field textarea{width:100%;min-height:38px;border:1px solid #cfdde2;border-radius:8px;padding:8px 10px;background:#fff}.field textarea{min-height:84px;resize:vertical}.field [aria-invalid=true]{border-color:var(--danger);background:snow}.ferr{color:var(--danger);font-size:12px;font-weight:600;min-height:0}.ferr:empty{display:none}.combo{position:relative}.combo ul{position:absolute;left:0;right:0;top:100%;z-index:20;max-height:240px;overflow:auto;list-style:none;margin:2px 0 0;padding:4px;background:#fff;border:1px solid var(--border-strong);border-radius:8px;box-shadow:var(--shadow-pop)}.combo li{padding:7px 10px;border-radius:6px;cursor:pointer;font-size:13px}.combo li small{display:block;color:var(--muted);font-size:11.5px}.combo li[aria-selected=true],.combo li:hover{background:var(--tint)}.combo-note{font-size:12px;color:var(--muted);margin-top:4px}.locbox{border:1px solid var(--border);border-radius:10px;padding:12px;margin-bottom:14px;background:#fafcfc}.loc-map iframe{display:block;width:100%;height:200px;border:1px solid var(--border);border-radius:8px;background:#eef3f4}.loc-map{margin-bottom:8px}.loc-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin:8px 0}.loc-status{font-size:12.5px;font-weight:600}.loc-status[data-ok=true]{color:var(--success)}.loc-status[data-ok=false]{color:var(--warning)}.bub a,.dlg-body pre a{color:#0b5cad;text-decoration:underline;word-break:break-all}.req{color:var(--danger)}.row2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.seg{display:flex;gap:6px;flex-wrap:wrap}.seg button{min-height:32px;padding:4px 10px;border:1px solid var(--border);border-radius:999px;background:#fff;font-size:12px;font-weight:600}.seg button[aria-pressed=true]{background:var(--tint);border-color:var(--teal);color:var(--teal-hover)}.check-row{display:flex;align-items:center;gap:8px;min-height:32px}.check-row input{width:18px;height:18px;accent-color:var(--teal)}fieldset{border:1px solid var(--border);border-radius:8px;padding:8px 12px;margin:0 0 14px;min-width:0}legend{font-size:12px;font-weight:600;color:#456373;padding:0 4px}.skill-grid{display:flex;gap:4px 16px;flex-wrap:wrap}.switch{display:inline-flex;align-items:center;gap:8px;font-weight:600;font-size:12.5px;color:#33505f;cursor:pointer}.switch input{width:18px;height:18px;accent-color:var(--teal)}.scrim{position:fixed;top:0;right:0;bottom:0;left:0;background:#0a233252;z-index:40}.drawer{position:fixed;top:0;right:0;bottom:0;width:min(var(--drawer-w),100vw);background:#fff;z-index:45;box-shadow:var(--shadow-drawer);display:flex;flex-direction:column;transform:translate(100%);transition:transform .2s ease;visibility:hidden}.drawer.open{transform:none;visibility:visible}@media(prefers-reduced-motion:reduce){.drawer{transition:none}}@media(min-width:1280px){body.drawer-open .workspace{margin-right:var(--drawer-w)}.scrim{display:none}}.drawer-head{padding:16px 20px 12px;border-bottom:1px solid var(--border)}.drawer-head-top{display:flex;align-items:flex-start;gap:10px}.drawer-head h2{font-size:18px;letter-spacing:-.02em}.drawer-head .sub{display:flex;gap:6px;flex-wrap:wrap;align-items:center;color:var(--muted);font-size:12.5px;margin-top:4px}.drawer-tools{margin-left:auto;display:flex;gap:4px}.drawer-tabs{display:flex;gap:2px;padding:0 20px;border-bottom:1px solid var(--border);overflow-x:auto}.drawer-tabs button{border:0;background:none;padding:12px 10px 10px;font-weight:600;color:var(--muted);border-bottom:2px solid transparent;white-space:nowrap}.drawer-tabs button[aria-selected=true]{color:var(--teal-hover);border-color:var(--teal)}.drawer-body{flex:1;overflow:auto;padding:16px 20px}.drawer-foot{border-top:1px solid var(--border);padding:12px 20px;display:flex;gap:8px;align-items:center;justify-content:flex-end;background:#fff;flex-wrap:wrap}.drawer-foot .hint{margin-right:auto;color:var(--muted);font-size:12.5px}.sla-strip{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:10px 12px;border:1px solid var(--border);border-radius:8px;background:#f6fafa;margin-bottom:14px;font-size:12.5px}.sec-title{font-size:14px;font-weight:700;margin:4px 0 10px;display:flex;align-items:center;gap:8px}.timeline{display:grid;gap:12px}.tl{display:grid;grid-template-columns:12px 1fr;gap:10px}.tl i{width:10px;height:10px;border-radius:50%;background:#80b1a5;margin-top:5px}.tl small{color:var(--muted)}.hist{display:flex;gap:10px;align-items:center;width:100%;text-align:left;padding:10px 12px;border:1px solid var(--border);border-radius:8px;background:#fff;margin-bottom:8px}.hist:hover{background:#f8fbfc}.hist .grow{flex:1;min-width:0}.visit-box{border:1px solid var(--border);border-radius:10px;padding:12px 14px;margin-bottom:14px;display:grid;gap:10px}.visit-times{display:grid;grid-template-columns:1fr 1fr;gap:10px}.visit-times div{background:#f6fafa;border:1px solid #e2eeee;border-radius:8px;padding:8px 10px}.visit-times span{display:block;color:var(--muted);font-size:11px;font-weight:600}.visit-times strong{font-size:14px}.toast{position:fixed;left:50%;bottom:20px;transform:translate(-50%);z-index:90;background:#183e50;color:#fff;border-radius:9px;padding:12px 16px;display:flex;gap:10px;align-items:center;box-shadow:0 12px 35px #08253440;font-size:13px;max-width:calc(100vw - 32px)}.toast button{border:0;background:none;color:#9fe0e3;font-weight:700;text-decoration:underline}.toast[data-tone=error]{background:#7a1d14}dialog{border:0;border-radius:12px;padding:0;box-shadow:0 25px 70px #081f2b40;width:min(560px,calc(100vw - 32px));max-height:calc(100vh - 32px);overflow:auto;color:var(--text)}dialog.wide{width:min(680px,calc(100vw - 32px))}dialog::backdrop{background:#0a233273}.dlg-head{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;border-bottom:1px solid var(--border);position:sticky;top:0;background:#fff;z-index:1}.dlg-body{padding:16px 20px}.dlg-foot{display:flex;justify-content:flex-end;gap:8px;padding:12px 20px;border-top:1px solid var(--border);flex-wrap:wrap}.dlg-body ul{margin:8px 0 0;padding-left:20px}.dlg-body pre{white-space:pre-wrap;font:inherit;margin:0;background:#f6fafa;border:1px solid #e2eeee;border-radius:8px;padding:10px 12px}.board{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(264px,1fr);gap:12px;overflow-x:auto;padding-bottom:8px;align-items:start}.col{background:#eef4f5;border:1px solid var(--border);border-radius:var(--r-lg);display:flex;flex-direction:column;min-height:220px}.col.over{outline:2px dashed var(--teal);outline-offset:-3px;background:var(--tint)}.col-head{padding:12px;border-bottom:1px solid var(--border);display:grid;gap:6px}.col-head .who{display:flex;align-items:center;gap:8px;font-weight:700}.col-head .skills{display:flex;gap:4px;flex-wrap:wrap}.load{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--muted)}.bar{flex:1;height:6px;border-radius:6px;background:#dbe5e8;overflow:hidden}.bar i{display:block;height:100%;background:var(--teal)}.bar.high i{background:#c58a12}.bar.over i{background:var(--danger)}.col-list{padding:10px;display:grid;gap:8px;align-content:start;flex:1}.job{background:#fff;border:1px solid var(--border);border-radius:10px;padding:10px 12px;display:grid;gap:6px}.job[draggable=true]{cursor:grab}.job.dragging{opacity:.45}.job.is-clash{border-color:#e4b44a}.job.is-done{opacity:.7}.job .top{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.job .time{font-weight:700}.job .name{font-weight:600;color:#183449;text-align:left;border:0;background:none;padding:0;text-decoration:underline;text-decoration-color:transparent;text-underline-offset:2px}.job .name:hover{text-decoration-color:currentColor}.job select{min-height:32px;border:1px solid var(--border);border-radius:8px;background:#fff;padding:4px 6px;font-size:12px;font-weight:600;color:#33505f;width:100%}.job small{color:var(--muted)}.col-empty{color:var(--muted);font-size:12.5px;text-align:center;padding:16px 4px}.msg-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:14px;align-items:start;margin-bottom:14px}.chan-big{display:flex;align-items:center;gap:14px;flex-wrap:wrap;padding:14px 16px;margin-bottom:14px}.chan-big .staff-switch button{min-height:44px;padding:6px 20px;font-size:14px}.chips{display:flex;gap:6px;flex-wrap:wrap;margin:6px 0 12px}.chips button{border:1px solid var(--border);background:#fff;border-radius:999px;padding:3px 10px;font-size:12px;font-weight:600;color:#33505f;font-family:ui-monospace,Menlo,monospace}.chips button:hover{background:var(--tint);border-color:var(--teal)}.tpl-text{font-family:ui-monospace,Menlo,monospace;font-size:13px;min-height:190px!important}.cmeta{font-size:12.5px;color:var(--muted);margin-bottom:10px;display:flex;gap:6px;align-items:center;flex-wrap:wrap}.phone{border-radius:12px;overflow:hidden;border:1px solid var(--border-strong);margin-bottom:12px;max-width:420px}.phone-head{padding:10px 12px;color:#fff;display:flex;align-items:center;gap:8px;font-weight:600;font-size:13px}.phone-head small{display:block;font-weight:400;opacity:.85;font-size:11px}.phone-body{padding:14px 12px;min-height:150px}.bub{max-width:92%;margin-left:auto;padding:8px 10px 6px;font-size:13.5px;line-height:1.4;white-space:pre-wrap;word-break:break-word;box-shadow:0 1px 1px #0000001f}.bub .meta{display:block;text-align:right;font-size:10.5px;opacity:.65;margin-top:4px;white-space:normal}.phone.wa .phone-head{background:#075e54}.phone.wa .phone-body{background:#e5ddd5}.phone.wa .bub{background:#d9fdd3;border-radius:8px 0 8px 8px;color:#111b21}.phone.wa .bub .meta b{color:#53bdeb;font-weight:700}.phone.tg .phone-head{background:#2b7cc4;font-family:system-ui,sans-serif}.phone.tg .phone-body{background:#a7c4de}.phone.tg .bub{background:#eeffde;border-radius:14px 14px 4px;color:#0f1d12;font-family:system-ui,sans-serif}.phone.tg .bub .meta b{color:#4fae4e;font-weight:700}.send-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}@media(max-width:1280px){.kpis{grid-template-columns:repeat(3,minmax(0,1fr))}}@media(max-width:1024px){.sidebar{position:fixed;left:0;top:0;transform:translate(-100%);transition:transform .2s}.sidebar.open{transform:none;box-shadow:0 0 40px #0000004d}.mobile-menu{display:grid}.grid2,.msg-grid{grid-template-columns:minmax(0,1fr)}table.list{min-width:860px}}@media(max-width:640px){main{padding:12px 16px 140px}.topbar{padding:8px 12px;gap:8px;position:static}.kpis{grid-template-columns:1fr 1fr}.user-chip .name,.user-chip svg,.kbd-hint,.chan-wrap .lbl{display:none}.top-right{flex:1;justify-content:flex-end;gap:6px;margin-left:0}.row2,.visit-times{grid-template-columns:1fr}.tb-right{margin-left:0;width:100%;justify-content:space-between}.drawer{width:100vw}.page-head .actions{margin-left:0;width:100%}}h2{font-size:18px}.meta{font-size:12.5px}.loading{padding:20px 16px;color:var(--muted)}.sidebar{display:flex;flex-direction:column}.sidebar-bottom{margin-top:auto;padding:28px 12px 0;display:grid;gap:16px}.sidebar-bottom a,.sidebar-bottom button{display:flex;align-items:center;gap:8px;color:var(--navy-text);font:inherit;font-size:12.5px;text-decoration:none;background:none;border:0;padding:0;text-align:left}.sidebar-bottom a:hover,.sidebar-bottom button:hover{color:#fff}.header-search{margin:0}.topbar{height:68px;flex-wrap:nowrap}.header-search input{min-width:0}.staff-switch>span{display:flex}.staff-switch button{font-size:13px}.nav-scrim{display:none}.top-right{flex-wrap:nowrap}.user-chip .name{max-width:150px}.chan-wrap{margin-left:auto}.workspace{width:0}.auth-loading{padding:48px;text-align:center}.workload-person{margin-bottom:14px}.workload-label{display:flex;align-items:center;gap:8px;margin-bottom:6px}.workload-label>.muted{margin-left:auto;font-size:12.5px}.schedule-table{min-width:560px!important}.skills{display:flex;flex-wrap:wrap;gap:4px}.ticket-fields{margin:0;padding:0;border:0}.field>label{display:grid;gap:6px}.field>label>span{font-size:12px;font-weight:600;color:#456373}.field input,.field select,.field textarea{font-size:14px;font-weight:400;color:var(--text)}.field select[multiple]{min-height:80px}.field input:disabled,.field select:disabled,.field textarea:disabled{background:#f4f7f8;color:var(--muted)}.source-note{font-size:12px;color:var(--teal);margin:-6px 0 12px}.job-label{font-size:11px;color:var(--muted)}.job-label select[multiple]{height:58px;min-height:0}.job-label select{display:block}.event-copy{white-space:pre-wrap;overflow-wrap:anywhere}.tl p{overflow-wrap:anywhere}.note-form{margin-top:24px}.template-save{margin-top:12px}.info-box+.ticket-fields{margin-top:14px}.err-box{margin-bottom:14px}.list .skills{max-width:280px}.drawer-tabs,.drawer-head,.drawer-foot{flex-shrink:0}.drawer-body{min-height:0}.drawer h2:focus{outline:none}.bub a{overflow-wrap:anywhere}.dlg-head h2{font-size:18px}.dlg-body pre{overflow-wrap:anywhere}dialog{overscroll-behavior:contain}.dlg-body{min-width:0}.btn svg{flex-shrink:0}.sidebar.open{visibility:visible}.login{max-width:440px;margin:64px auto;padding:28px;background:#fff;border:1px solid var(--border);border-radius:12px}.login h1{font-size:24px;margin:0 0 8px}.login h2{margin:20px 0 8px}.login .tabs{margin-top:20px;width:100%}.login .tabs button{flex:1}.login label{display:grid;gap:6px;margin:14px 0;font-size:12px;font-weight:600;color:#456373}.login input,.login select{min-height:38px;width:100%;border:1px solid var(--border-strong);border-radius:8px;padding:8px 10px;background:#fff}.login button,.login .button{min-height:36px;padding:6px 14px;border:1px solid var(--border);border-radius:8px;background:#fff;font-size:13px;font-weight:600}.login button.primary,.login button[aria-pressed=true]{background:var(--teal);color:#fff;border-color:var(--teal)}.login .continue-portal{display:block;text-align:center;text-decoration:none;color:var(--teal);margin:16px 0}.login .credential-login{margin:16px 0}.error{color:var(--danger);margin:12px 0}.nav-scrim{position:fixed;top:0;right:0;bottom:0;left:0;background:#0a233252;z-index:29}@media(min-width:861px){.sidebar{position:sticky;transform:none;box-shadow:none}.mobile-menu{display:none}}@media(max-width:1100px){.user-chip .name,.chan-wrap .lbl{display:none}.grid2{grid-template-columns:minmax(0,1fr)}}@media(max-width:860px){.sidebar{position:fixed;transform:translate(-100%);visibility:hidden}.sidebar.open{transform:none}.mobile-menu{display:grid}.nav-scrim{display:block}.workspace{width:100%}.topbar{height:auto;min-height:68px;flex-wrap:wrap}.header-search{max-width:none;flex:1;min-width:160px}.top-right{flex:0 1 auto}.chan-wrap{margin-left:0}.grid2,.msg-grid{grid-template-columns:minmax(0,1fr)}}@media(max-width:640px){.topbar{position:sticky}.header-search{flex-basis:calc(100% - 60px)}.chan-wrap{flex:1}.staff-switch button{padding:4px 10px;min-height:30px}.top-right{flex:0 1 auto}.user-chip .name{display:none}.user-chip .pill{font-size:10px;padding:2px 6px}.row2,.visit-times{grid-template-columns:1fr}.login{width:calc(100% - 32px);margin:24px 16px;padding:20px}.board{grid-auto-columns:minmax(264px,85%)}.field input,.field select,.field textarea{min-width:0}.drawer-body,.drawer-head{padding:14px 16px}.drawer-tabs{padding:0 8px}.drawer-tabs button{font-size:12px;padding:12px 8px}.drawer-foot{padding:12px 16px}.drawer-foot .hint{flex-basis:100%}.toolbar .inl{max-width:100%}.toolbar input{min-width:0;max-width:100%}.kpis .card{padding:12px}.card span{min-height:36px}.card small{font-size:11px}.toast{width:max-content}.toast span{min-width:0}.list-foot{font-size:12px}.panel-head .sub{font-size:11px}.dlg-body,.dlg-head,.dlg-foot{padding:14px 16px}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}.login-brand{color:var(--teal);font-size:22px;font-weight:700;margin-bottom:24px}.login-brand span{display:block;color:var(--muted);font-size:11px;font-weight:400}.login h1{font-size:24px;line-height:1.25}@media(min-width:1280px){.drawer-open .topbar{height:auto;min-height:68px;flex-wrap:wrap}.drawer-open .user-chip .name{display:none}.drawer-open .header-search{max-width:none}}